FAQ

  • We take great care in packing and delivering every iki + moss order. If your pot set arrives damaged or faulty, please contact us as soon as possible. We will happily offer an exchange, and no additional delivery fee will be charged.

    If you wish to return an item due to a change of mind, the item may be:

    • Returned directly to iki + moss HQ, or

    • Collected by us for a $20 collection fee

    All returned items must be:

    • In original condition

    • Unused

    • Not removed from their original packaging

    Returns that do not meet these conditions will not be accepted.

    Once returned iki + moss will email a store credit for the full amount, less the delivery fee. This can take up to 7 days.

    If you would like to return an item directly, please contact us and we will provide the iki + moss HQ address and return details.

    For all return or exchange requests, please get in touch with us first so we can assist you promptly.

  • Local Hand Delivery – Sunshine Coast $20 flat rate

    iki + moss hand-delivers orders across the Sunshine Coast with care. Each plant and pot is carefully transported to arrive healthy, styled, and ready for your space.

    Postal codes included in the local $20 flat fee 4550, 4551, 4552, 4553, 4554, 4555, 4556, 4557, 4558, 4559, 4560, 4561, 4562, 4563, 4564, 4566, 4567, 4572, 4573, 4574, 4575

    We currently exclude Gympie, Kin Kin, the Noosa Hinterland 4570 + 4571 + 4590 + 4571 + 4569 + 4568 + 4565

    We’ll provide updates once your order is ready to go. Or call, text to confirm 0431 599 847.

  • Need a last-minute gift?

    Enjoy same-day delivery for gift orders placed before 11am.

    Local Hand Delivery – Sunshine Coast $20 flat rate

    iki + moss hand-delivers orders across the Sunshine Coast with care. Each plant is carefully transported to arrive healthy, styled, and ready for your space.

    Postal codes included in the local $20 flat fee 4550, 4551, 4552, 4553, 4554, 4555, 4556, 4557, 4558, 4559, 4560, 4561, 4562, 4563, 4564, 4566, 4567, 4572, 4573, 4574, 4575

    We currently exclude Gympie, Kin Kin, the Noosa Hinterland 4570 + 4571 + 4590 + 4571 + 4569 + 4568 + 4565

    We’ll provide updates once your order is ready to go. Or call to confirm 0431 599 847.

  • Currently, our hand-delivery service is focused on the Sunshine Coast to ensure personal care and quality.

  • Yes! When placing your order, you can let us know your preferred delivery window, and we’ll do our best to accommodate your schedule.

    No guarantees. Contact us on 0431 599 847 to discuss.

  • We recommend keeping your plants in their original nursery pots rather than planting directly into the fibrestone pots.

    This approach makes it easier to maintain, swap, and care for the health of your plants, while keeping the pots light and easy to move.

    For added convenience and protection, always place a plant saucer / drip tray inside the fibrestone pot to catch any water runoff, particularly when using them indoors.

  • Our pots are low-maintenance and easy to care for, designed to stay looking fresh with minimal effort.

    Simply wipe them down with a damp cloth to remove dust or dirt.

  • Crafted from premium Fibrestone, these lightweight yet durable pots combine the strength and tactile quality of stone with the easy handling of fibreglass.

    This makes them simple to move and restyle, while still standing up beautifully to everyday use.

    Slight color variations may occur due to lighting and screen differences.

    Each pot is hand-crafted in Vietnam, so minor imperfections in the finish are expected and celebrated—adding character, individuality, and artisanal charm to every piece.

  • Yes! All of our Fibrestone Tropical Edit pots come with built-in drainage holes to ensure proper water flow and promote healthy plant growth.

    Using the saucer with the drainage hole allows for safe indoor use without water damage.

  • It’s essential because this setup provides proper drainage, prevents water from accumulating in the fibrestone pot, and keeps both your plant and your indoor environment healthier and cleaner.

    The saucer catches excess water, the nursery pot ensures roots don’t sit in moisture, and the fibrestone pot remains protected from internal damage.

    Is this method recommended by plant professionals?

    Yes—most indoor plant experts, garden centres, and interior landscapers strongly advocate keeping indoor plants in their nursery pots on saucers inside fibrestone pots. It’s widely considered best practice because it:

    Protects the plant by ensuring good drainage and preventing root rot

    Prevents mess and limits water damage to floors, by catching excess overspill

    Preserves the decorative pot by avoiding staining, cracking, and moisture damage

    Reduces indoor pests and mould risk by eliminating trapped water and damp conditions

  • You can join iki club by signing up via our website footer sign-up.

    Once joined, you’ll receive a $50 iki code to use on your first order (over $300), along with exclusive news, offers, plant care tips, and Sunshine Coast inspiration.